Frequently Asked Questions

Why does propane smell?

What do I do if I smell gas or suspect a gas leak?

How can I check my tank gauge?

Out of gas?

Can I relight my pilot lights?

Why isn't my tank filled to 100% capactiy?

Do you have payment plans?

How do I place an order for delivery?

When should I schedule my Will Call delivery?

I’ve never used propane before, what do I need to know?

How do I maintain my tank?

Should I install a carbon monoxide detector or a propane gas detector? What kind do you recommend?

Can I lock my tank dome cover?


Why does propane smell?

In its natural state, propane is odorless. As a safety precaution, an odorant called Ethyl Mercaptan is added so any presence of propane may be easily detected. While most of us are able to detect even the slightest propane odor, some people are unable to.


What do I do if I smell gas or suspect a gas leak?

  • You should immediately extinguish all open flames
  • Leave the area where the odor is present
  • DO NOT use your home or cell phone
  • DO NOT open windows
  • DO NOT turn off (or on) appliances
  • DO NOT turn any switches (i.e. lights, fans, etc.) on or off
  • Go directly to your propane tank, open the tank hood, and close the vapor service valve
  • Under no circumstances should the vapor service valve be left open or re-opened
  • Proceed immediately to the nearest off premise phone and contact your local fire department


How can I check my tank gauge?

If you are a Will Call customer, we recommend that you regularly monitor your tank level. Look for the round dial attached to the tank with numbers from 5 to 95 (typically under the lid). To allow for propane gas to expand with temperature fluctuations, a propane tank is considered full at 80-90% of its capacity.


Out of gas?

If your tank is out of gas, we will need someone to be at the delivery address when we deliver to perform a leak test to ensure the integrity of your propane piping system when your propane service is reinstated. If you are a route delivery customer, there is no charge for an off route delivery. If you are a Will Call customer, you may be subject to an out of route fee.


Can I relight my pilot lights?

We strongly recommend that for safety reasons you avoid unnecessary risks by having a qualified, trained professional relight your pilots especially if your tank has run out of gas. Please contact the office to arrange for someone to come out and relight your pilot lights.


Why isn't my tank filled to 100% capactiy?

To allow for propane gas to expand with temperature fluctuations, a propane tank is considered full at 80-90% of its capacity.


Do you have payment plans?

Associated Propane offers a number of flexible payment options to meet your budget. Call the office for more information.


How do I place an order for delivery?

You may either email us by hitting the Request a Delivery button, or you may call the office.


When should I schedule my Will Call delivery?

If you are a Will Call customer, you should schedule a delivery when your tank reaches 30%. This gives us plenty of time to schedule your next delivery.


I’ve never used propane before, what do I need to know?

Propane households operate much like any other home, with a few notable exceptions. A good place to start is by reading our safety information, which covers the basics of how to store and use propane safely. You can also call the office, and we will be happy to answer your questions.


How do I maintain my tank?

We do ask that you please keep grass and brush from growing up around your tank. Likewise, do not use the area immediately around your tank for storage. These precautions will help ensure your safety and provide your propane delivery driver with easy access to your tank.


Should I install a carbon monoxide detector or a propane gas detector? What kind do you recommend?

We recommend that a carbon monoxide (CO) detector listed by Underwriters Laboratories (UL) be installed on every level of your home. Be sure to always follow the manufacturer’s instructions regarding installation, location and maintenance. Propane gas detectors provide an additional measure of security. We recommend that you consider installing one or more propane gas detectors listed by UL in your home. Again, be sure to follow the manufacturer’s instructions regarding installation, location and maintenance.


Can I lock my tank dome cover?

No. The emergency valve for shutting off the entire system is located under the dome cover. Dome covers should NEVER be locked. They are designed simply to protect various valves and fittings from the elements.


Consumer Safety Message

Click to download Important Propane Safety Information for You and Your Family.